You can request a return or exchange within 7 days of receiving the product if needed.

When return or exchange is possible

• Wrong product received (does not match the order)
• Product broken, arrived damaged or defective
• Product does not significantly match the description or photo

Conditions

• The product must be unused and in original condition.
• Original packet, tags and invoice are good to have.
• A photo or video of opening the product makes verification easier.

What we do not take back

• Used or washed products
• Products not returnable for hygiene reasons (for example underwear, cosmetics)
• Products past 7 days

How to inform us

• Tell us your order number and the problem by WhatsApp or phone.
• We will verify and tell you the next step.
• If approved, send the product to us or we will arrange pickup.

Refund or exchange

After verification you can get a new product in exchange or a refund. A refund usually takes 3–7 working days.

Delivery charge

For wrong or defective products we bear the return cost. If you return for personal reasons like not liking it, the delivery charge is not refunded.